Customer service
Our Help Desk / Customer Support Services operate on a 24/7 schedule and we strive to respond immediately to every call with a live support specialist. Should a customer not be able to reach a live operator due to call volumes, they have the option of waiting in our queue or leaving a voice mail.
our process
At BNA we understand that installing or changing your payment processing capabilities can appear cumbersome. We make it easy by utilizing a step by step process that is easy to understand and follow.
Step One: Talk with a BNA representative about your current needs, or attend a free web tutorial, Getting CHIP & PIN Ready.
Step Two: Download and complete our comprehensive application.
Step Three: Submit your application and have it reviewed by a BNA representative.
Step Four: Receive your merchant number, lease agreements and the LOWEST MERCHANT DISCOUNT RATES available.
Step Five: Your terminals and equipment will be shipped to you complete with easy installation instructions. Book your training session with a BNA representative.
Step Six: Start using your new BNA Smart Payments terminals and processing services and delight your customers with the most secure transaction processing available.
Service Level
BNA provides design, development and support of applications specifically for the electronics payment industry.
Technology
BNA is uniquely positioned to take advantage of the coming-of-age smart cards, while providing solutions that work well in today's technical environment.
Applications
BNA specializes in the delivery of multiple applications at the point of sale. Providing merchants with all the payment options that make sense.
Web Reporting
Through BNA's reporting portal, you will have access to a plethora of reports and tools to help you manage your business. Sales reports can be accessed by date or date range, they can be produced in a summary or detail format and we offer many filtering options to help you focus on what information you need, when you need it.
Our deposit reports provide you with an excellent tool for reconciliation with the ability to show you detail level deposits at the transaction level. Along with sales and deposit reports, you have access to focus on refunds with a specific Refund report.
Clerk level reports are available should you wish to track your transactions at the operator level. Enabling the Clerk option on your terminals provides greater control and accountability.
