InField Service
BNA is the only service provider in the Payment Solutions Industry to provide their clients with In-field Merchant Support Representatives.
Our Merchant Support Representatives will visit your business on a regular basis to perform a preventative maintenance service for your terminals which includes replacing worn parts, cleaning equipment, functionality testing and providing training on terminals as needed.
Merchant Support Representatives can also provide on-site customized install services if required.
We strive to ensure your terminals are in top-notch working order and to provide a seamless and worry-free payment solution for your business.
Benefits of in-field merchant support
Service calls can be very costly to a business. Our in-field merchant support helps prevent unnecessary service by identifying possible issues before they grow to an unneeded service call. That is smart service, and at no additional cost to our valued customers who depend on efficiency in the payment service industry.
Our In-field Merchant team maintains a business route throughout our customer locations and frequents its site visits consistently. Customers are pleased to see our friendly, helpful Support Representatives during these visits.
Our merchant support carry with them supplies that our customers may require in the most unexpected times and can assist in bridging the gap when these supplies cannot be ordered. Many times we have been able to save our customers money by providing supplies during our service visits.
Our merchant support brings invaluable training to our clients’ staff by helping new employees use our equipment and have many questions that can be easier to illustrate on location. We regularly see new staff on different visits and bring the new employees up-to-date on our terminals.
Furthermore, we provide and maintain constant updates in payment terminal technology and industry news that can affect our customers. Our clients appreciate being informed.
Merchant support assists in the delivery of our terminals. It is very convenient to have a live body that you trust bringing a client a payment terminal and assisting in set up. Our clients appreciate are reassured that their payment services are kept running efficiently. This is another way we can save you money.
Our Merchant Support team conducts a thorough preventative maintenance service on their visits. Equipment is inspected, cleaned and updated to ensure our payment terminals are consistently providing our customers with value and dependability.
We have not only grown our business by providing smart service and value, but by appreciating our customers with a personalized service with our In-field merchant support team.
