Matt Moore

hotel international currenciesBeing able to accept and process international currencies at your hotel will create a customer experience like none other. Hotel amenities are a great way to celebrate a special occasion, have an easy Sunday with your friends or family, entertain a client or maybe just to enjoy some food and drinks. Whatever the case may be, hotels alike are a fantastic way to attract customers from all around the world, and being able to accept international currencies will not only continue to attract international customers, but it will also drive revenue. 

 

Reduce Chargebacks


Accepting international currencies will not only set you apart from the herd, but it will also protect you from costly chargebacks that come directly out of your bottom line. When a customer wants to pay with a foreign card, being able to provide a print out that shows them exactly what they are being charged in their home currency will provide consistency with their credit card statement, as what they see on their receipt, will show up on their credit card statement. Not only will this provide the customer with confidence that the charges are the same without having to calculate or speculate, but it will also prevent him from disputing that specific charge, reducing the percentage of annual chargebacks that you receive, and leaving more money in your pocket.

 

Customer Loyalty


Being able to accept international currencies gives your international customers the choice to pay in their home currency, while you settle in Canadian dollars. Not only is this a great way to attract international customers, but it is also a great way to increase your customer loyalty. International customers that know they can pay in their home currency will keep them coming back to experience all that your golf course has to offer. Not only does accepting international currencies keep your current international customers, but those customers are more likely to recommend your golf course to their friends or colleagues increasing revenue throughout the season.

 

Customer Experience


When a customer arrives at your hotel great customer service is what will continuously set you apart from your competition. With the ability to accept international currencies, international customers will not only have the opportunity to pay in their home currency, making them feel comfortable and at ease, but knowing exactly how much they are spending in their home currency will typically increase the size of their purchase. When you are traveling and you must pay in an international currency, it is difficult to know exactly what you are going to be paying, or what will show up on your credit card, making you hesitant to make larger purchases. When you accept international currencies at your hotel, there is no guessing or wondering what the price will be in your international customers home currency providing a customer experience that sets the bar extremely high.

Accepting international currencies not only provides a great way to lower your annual chargebacks, drive revenue, and increase customer loyalty, but the customer experience that you will be providing your international guests is what will keep them coming back year after year. Tourism is a missive industry that continues to grow, especially in Canada bringing in hundreds of thousands of tourists each year to hotels across Canada. Shouldn’t your payment processing be able to cater to their needs. Accept international currencies today, and build your customer experience.

 

hospitality payment processing

Matt Moore

As the President and Co-Founder of BNA Smart Payment Systems, Matt is responsible for the company’s strategic direction, daily operations, and growth. Entrepreneurial by nature, he brings a wealth of sales and marketing experience earned from over 36 years in business. He has developed, implemented, and directed international sales and marketing strategies, established strategic alliances with international companies, and demonstrated leadership in the electronic payments market. Prior to BNA, Matthew served at the senior levels of major EFT/POS companies, helping them increase sales and optimize customer service. Matt is also a father of three, a fitness enthusiast who does power lifting and CrossFit, and he enjoys weekends at the cottage.
Find Matt Moore on:

Comments: