Lisa Gibson

There are many different merchant service providers out there, but they’re not all made of the same calibre. It’s important when searching for a merchant service that you find one that best fits the needs of your business. Here are some features that set the best merchant services apart. Make sure you think of these when doing your research.

 

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1. Customized Solutions

Your business is unique. No one else does what you do the way you do it, so you should want merchant services that are also as unique as you are. The best merchant services have customized solutions for you because they understand this. One size does not fit all when it comes to business solutions. The merchant service you pick should be able to customize a solution that gives you what you need and doesn’t charge you for the things you don’t need.


2. Great Customer Service

Great customer service can’t be underestimated. You work tirelessly for your business and think about it constantly; the merchant service you pick should do that as well. One way they can do this is by providing excellent and easily accessible customer service that allows you to talk to a real person quickly via phone, email, or live chat to get your problem resolved or your question answered in a timely manner.


Any company that doesn’t have great customer service or that’s hard to get a hold of isn’t a provider you want to be working with.


3. Room for Growth

An excellent merchant service understands that your business is always expanding and growing, which means your needs and requirements will also change and grow as your company does. You shouldn’t be encased in a long-term iron-clad contract that doesn’t allow for change.


There needs to be flexibility. A good merchant service allows for the growth of your business and works with you through each step to ensure you’re getting the care and services you need for whatever stage your company is in.


4. Added Features

You should always be able to get what you need and want out of a merchant service. There are things you shouldn’t compromise on. A great merchant service will be able to offer you everything you need, and then other affordable features that you didn’t even know about or that you thought would be too expensive. For example, some added features could be processing gift cards, processing prepaid credit cards, or offering a pay-later program.


There are many different features available, and a good merchant service will be able to offer you every method of payment you need and more.


5. Excellent Security

Security is paramount when choosing a merchant service. There’s nothing more imperative than the security of your funds and your business. You want to ensure you do your research before you select a merchant service to ensure it hasn’t had any security problems in the past.


The best merchant services will have top-of-the-line security and a proven track record of keeping businesses’ and customers’ information safe and secure. You don’t want to experience credit card fraud. Don’t accept anything less than that.


The perfect merchant service is out there for you; you just have to do your research to ensure you find it. The best merchant services will have these five features that set them apart from their competition.


Merchant Services Survival Handbook: A How-to-Guide to Payment Processing

Lisa Gibson

Lisa is the Credit Manager of BNA Smart Payment Systems and has over 18 years of experience in diverse roles of credit and credit risk management. She graduated from the financial program at Boreal College and is an expert in personal loans and line of credit, mortgage underwriting, private label commercial credit cards, small business loans, and merchant account underwriting. Lisa is also an avid railfan and HO scale train modeler, and enjoys curling.
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